Delete account & data

This page explains how you can have your data deleted.

App account

You can delete your account and the associated personal data:

• in the app via the profile or account settings ("Delete account" function), or
• by email to [email protected] from the email address stored in your account.

After deletion, your account and the associated personal data are removed. Certain data may be retained for a limited time for statutory retention reasons.

Deleting your account is not a withdrawal and does not trigger a refund. If you want to withdraw from a purchase made on the website, do so before deleting (Withdraw from contract).

Deleting your account does not end a subscription in the App Store or on Google Play; you cancel that in the respective store. We treat the deletion of a contract concluded on the website as a cancellation with effect from the earliest possible date; a period already paid is not refunded pro rata. You can also cancel beforehand under Cancel contracts here.